Live Webinar

A Squad of Smooth Talkers: Prioritizing Phone Calls Beyond Sales and Service

April 08, 2021 | 1PM Eastern

Join us for this live-webinar where we'll discuss how phone strategies and techniques can be adapted and leveraged throughout all areas of your dealership. We'll also be sharing tips that you can use today to improve the ROI of phone handling today. You won't want to miss this webinar!   

Presented by

Amanda Knowlton
Director of Channel Partnerships, CallRevu

Takeaways from this webinar:

Call Monitoring is essential for ALL parts of the dealership: BDC, Sales People, Receptionists, and Fixed Operations.

Standard Phone Guides can be adapted for each department, however, a standard guide will walk each department down the path to success.

To ensure full ROI on all calls, all departments must be monitored, and categorized correctly This also allows synergy between departments.

Call monitoring is not just for BDCs or Sales, but rather the entire organization as a whole.

The same tools, tricks, and skills can be adapted to accommodate any department from internet manager to parts advisor, title clerk to Service BDC Advisor. Learn how the same tips and tricks taught over the years for Sales can be modified to accommodate all phone handlers. This in turn will allow for a great ROI on the initial call, as well as a continued positive customer experience to ensure reoccurring ROI is captured as well!

Don't Miss this Webinar!

April 08, 2021 | 1PM Eastern