The DrivingSales Dealer Satisfaction Awards

The DrivingSales Dealer Satisfaction Award for Call Management honors the best tools in the retail automotive sector for monitoring and recording phone calls. These solutions are crucial for sourcing traffic and enhancing training, providing dealerships with valuable insights into their customer interactions. This year's highest-rated vendor is CallRevu, known for its robust call tracking and management solutions. Top-rated vendors include VinSolutions, which offers comprehensive call tracking and analytics, and DealerCar Search, known for its efficient call management tools. These vendors excel in providing dealerships with the tools needed to improve customer service and sales processes through effective call management.

The DrivingSales Dealer Satisfaction Award for CRM - Fixed Ops recognizes the top systems in the retail automotive sector that track and manage all customer and employee interactions in parts and service departments. These CRM systems are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Netsertive, known for its powerful CRM solutions. Top-rated vendors include DealerLogix, which offers comprehensive service department management, and Xtime, renowned for its innovative service scheduling and customer retention tools. These vendors provide the necessary tools to enhance customer satisfaction and streamline service operations.

The DrivingSales Dealer Satisfaction Award for CRM - Sales Department honors the best best automotive tools for tracking and maintaining all customer and employee interactions throughout the client life cycle. Effective CRM solutions are vital for managing sales processes and improving customer relationships. This year's highest-rated vendor is VinSolutions, offering a comprehensive CRM platform. Top-rated vendors include DriveCentric, known for its innovative CRM tools, and DealerSocket, which provides robust CRM solutions to enhance dealership sales operations. These vendors help dealerships improve their sales efficiency and customer satisfaction.

The DrivingSales Dealer Satisfaction Award for Desking honors the best automotive vendors in the retail automotive sector that provide dealership management with efficient solutions to create and display vehicle purchase options. These desking solutions streamline the sales process, making it easier for sales teams to present financing and purchase options to customers. This year's highest-rated vendor is VinSolutions, known for its comprehensive desking tools. Top-rated vendors include DriveCentric, offering innovative desking solutions, and ProMax, which provides robust tools for managing vehicle purchase options. These vendors help dealerships enhance their sales efficiency and customer satisfaction.

The DrivingSales Dealer Satisfaction Award for Digital Retailing honors the top automotive tools in the retail automotive sector that facilitate the online sales process and connect the online and offline experience for customers. These digital retailing tools are essential for modern dealerships looking to provide a seamless car buying experience. This year's highest-rated vendor is Gubagoo, known for its virtual retailing solutions. Top-rated vendors include Dealer Inspire, offering comprehensive online shopper tools, and DealerOn, which provides robust digital retailing platforms. These vendors help dealerships improve their online sales processes and customer engagement.

The DrivingSales Dealer Satisfaction Award for DMS - Franchise honors the top Dealership Management Systems in the retail automotive sector that provide comprehensive support for Accounting, Service, Parts, and Sales/F&I Department operations. These systems are crucial for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Dealertrack, known for its robust DMS solutions. Top-rated vendors include CDK, offering comprehensive dealership management tools, and Reynolds and Reynolds, known for its innovative DMS platforms. These vendors help dealerships streamline their operations and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for DMS - Independent honors the top Dealership Management Systems in the retail automotive sector that provide comprehensive support for Accounting, Service, Parts, and Sales/F&I Department operations in used car dealerships. These best automotive vendor systems are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Dealer Car Search, known for its robust DMS solutions. Top-rated vendors include Solera/Dealersocket, offering comprehensive dealership management tools, and Frazer, known for its innovative DMS platforms. These vendors help used car dealerships streamline their operations and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Automotive Fixed Ops Tools and Services honors top solutions in the retail automotive sector designed to improve the efficiency and profitability of dealership fixed operations. These best automotive tools and services are essential for maintaining organized and effective dealership operations, covering everything from warranty claims processing to service scheduling. This year's highest-rated vendor is QB Business Solutions, known for its robust warranty claims processing solutions. Top-rated vendors include Xtime, offering comprehensive service scheduling tools, and Revolution Parts, known for its innovative parts management solutions. These vendors help dealerships streamline their fixed operations processes and enhance overall profitability.

The DrivingSales Dealer Satisfaction Award for Inventory Management honors the top solutions in the retail automotive sector designed to improve the efficiency and profitability of dealership fixed operations. These top automotive vendor inventory management tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is vAuto, known for its robust inventory management solutions. Top-rated vendors include Dealer Car Search, offering comprehensive inventory management tools, and Solera, known for its innovative inventory management platforms. These vendors help dealerships streamline their inventory management processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Inventory Merchandising honors the top solutions in the retail automotive sector designed to store and manage inventory information such as vehicle specs, prices, and pictures. These inventory merchandising tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is vAuto, known for its robust inventory merchandising solutions. Top-rated vendors include HomeNet, offering comprehensive inventory merchandising tools, and Dealer Car Search, known for its innovative inventory merchandising platforms. These vendors help dealerships streamline their inventory merchandising processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Lead Management honors the best automotive vendor products in the retail automotive sector designed to assist dealerships in handling internet inquiries. These lead management tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Dealer Car Search, known for its robust lead management solutions. Top-rated vendors include AutoAlert, offering comprehensive lead management tools, and VinSolutions, known for its innovative lead management platforms. These vendors help dealerships streamline their lead management processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Marketing Solutions honors the top automotive vendor products and services in the retail automotive sector designed to market dealerships. These marketing solutions are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Dealer Inspire, known for its robust marketing solutions. Top-rated vendors include Activator Dealer Solutions, offering comprehensive marketing tools, and Dealers United, known for its innovative marketing platforms. These vendors help dealerships streamline their marketing processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Messaging Tools and Services honors the top solutions in the retail automotive sector that allow conversation and engagement with individuals while they interact with a website. This includes chat, SMS, and text messaging products. These messaging tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Gubagoo, known for its robust messaging solutions. Top-rated vendors include DriveCentric, offering comprehensive messaging tools, and CarNow, known for its innovative messaging platforms. These vendors help dealerships streamline their messaging processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Mobile Applications honors the top automotive vendor solutions in the retail automotive sector that assist dealers in generating and handling sales and service traffic via mobile phones. These mobile applications are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is VinSolutions, known for its robust mobile application solutions. Top-rated vendors include CDK Elead, offering comprehensive mobile application tools, and DriveCentric, known for its innovative mobile application platforms. These vendors help dealerships streamline their mobile application processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for New Car Leads honors the best automotive vendor lead provider services in the retail automotive sector that aggregate customer inquiries from owned and third-party web properties and sell these leads to dealerships. These lead provider services are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is CarGurus, known for its robust lead provider solutions. Top-rated vendors include CarFax, offering comprehensive lead provider tools, and Cars.com, known for its innovative lead provider platforms. These vendors help dealerships streamline their lead provider processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Outsourced BDC Solutions honors the top products in the retail automotive sector that provide outsourced or 'virtual' BDC and call-center services for dealerships. These outsourced BDC solutions are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is CDK Elead, known for its robust outsourced BDC solutions. Top-rated vendors include AllCall, offering comprehensive outsourced BDC tools, and Solera, known for its innovative outsourced BDC platforms. These vendors help dealerships streamline their outsourced BDC processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Owner Marketing / Equity Mining honors the top automotive vendor data segmentation and analytics tools in the retail automotive sector that help identify and target potential customer opportunities based on lifestyle and historical purchase patterns. These owner marketing/equity mining tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is AutoAlert, known for its robust owner marketing/equity mining solutions. Top-rated vendors include Automotive Mastermind, offering comprehensive owner marketing/equity mining tools, and VinSolutions, known for its innovative owner marketing/equity mining platforms. These vendors help dealerships streamline their owner marketing/equity mining processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Reputation Management honors the top solutions in the retail automotive sector designed to facilitate and maintain positive online reputation management through monitoring and promotion of online reviews. These reputation management tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Dealer Car Search, known for its robust reputation management solutions. Top-rated vendors include Podium, offering comprehensive reputation management tools, and DealerRater, known for its innovative reputation management platforms. These vendors help dealerships streamline their reputation management processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for SEM - Paid Search honors the best automotive vendor solutions in the retail automotive sector that help determine investment in display and paid ad campaigns. These SEM/paid search tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Dealer eProcess, known for its robust SEM/paid search solutions. Top-rated vendors include DealerOn, offering comprehensive SEM/paid search tools, and Dealer Alchemist, known for its innovative SEM/paid search platforms. These vendors help dealerships streamline their SEM/paid search processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for SEO Tools and Services honors the top automotive vendor solutions in the retail automotive sector designed to optimize websites to achieve higher result rankings. These SEO tools and services are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Customer Scout, known for its robust SEO solutions. Top-rated vendors include SmartSites, offering comprehensive SEO tools, and DealerOn, known for its innovative SEO platforms. These vendors help dealerships streamline their SEO processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Used Car Advertising honors the best automotive vendor third-party consumer-facing websites in the retail automotive sector designed to display dealership inventory to in-market consumers. These used car advertising tools are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is AutoTrader, known for its robust used car advertising solutions. Top-rated vendors include CarFax, offering comprehensive used car advertising tools, and CarGurus, known for its innovative used car advertising platforms. These vendors help dealerships streamline their used car advertising processes and improve overall efficiency.

The DrivingSales Dealer Satisfaction Award for Websites honors the top automotive vendor digital solution providers in the retail automotive sector that create full-service website products designed to be the primary digital marketing presence for a dealership. These website solutions are essential for maintaining organized and efficient dealership operations. This year's highest-rated vendor is Dealer Inspire, known for its robust website solutions. Top-rated vendors include DealerOn, offering comprehensive website tools, and Dealer Car Search, known for its innovative website platforms. These vendors help dealerships streamline their website processes and improve overall efficiency.